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FAQ

HELP

- A computer with an Internet connection.
- Browsers : Google Chrome, Internet Explorer 9 (and later editions), Safari, Firefox, Opéra.
- An A4 printer (ink jet or laser, black and white or colour) with blank, white paper
- Adobe Reader software. If you do not have this software, you can download it for free here : Adobe Reader.
- A bank card to carry out your payment in our secure area.

After validating your basket, create your "Personal space" if it is your first visit, or enter your user name and password if you have previously created a personal space in the online ticket office.

Be sure to enter a valid e-mail address in order to receive the various confirmation e-mails.

Select Event/Package
Click "Book" to access the event or package on sale.

Select seats
Choose a zone on the map then click,
Booking via the map allows you to view the seats at the venue and choose them graphically.
* Click on the seats that you would like to book and each seat will be added to your basket.
* Once you have selected your seats, click on the "Confirm my basket".

You can follow the complete process on our guide to online purchasing here (soon available).

Check the contents of your basket and select a delivery method for your seats (e-Ticket, post).

You can add additional seats to your basket by clicking on "Continue Shopping".

You will receive an order confirmation e-mail at the e-mail address that you provided during the identification process.
Collect your ticket from your personal space located in the top right-hand corner of the page (your name will be visible there) and select the "My orders" section.
Click on "My orders" (in the top right-hand corner).
Click on the "e-Ticket" links to download your e-Tickets with Adobe Reader, and print them.

The e-tickets must be printed in their entirety. They can not be under any circumstances presented on a smartphone or pad. Without the e-tickets printed, no access will be allowed.

TICKETING

Printed tickets and e-tickets cannot be returned, exchanged or refunded.

The match schedules are provided for information only. Any cancellation, postponement, interruption or changes which may be decided by the organiser of the tournament may not give rise to any exchange or refund of this ticket, except in case of rain.

Special reimbursement conditions only in the event of rain:

The following two conditions must be jointly fulfilled:
- The ticket must have been purchased from the ticket office, before the day in question.
- There must have been less than an hour and a half of play on the court represented by the numbered ticket, between 11:00 am and 8:00 pm, on the day in question.

If the ticket fulfills the above two conditions, it should be returned to the S. M.E. T. T. within 5 days from the day the tournament ends, postmarked on or before that date.
In case of pass tickets, the refund will be made on a pro rata basis.

All the above information is an integral part of the sales terms available on the site: www.rolexmontecarlomasters.mc

The Rolex Monte-Carlo Masters will allow you to resell your e-Tickets on his official resale web site safely and officially in case of impediment or illness as the date of the tournament approaches.
This option allows you to book early the best seats with total peace of mind.

Available only on the online booking.

We remind you that each access ticket to the Rolex Monte-Carlo Masters is personal and only the buyer can enter the tournament.

In case of resale, only the official website of the Rolex Monte-Carlo Masters (http://montecarlotennismasters.com/tickets/resale) guarantees valid tickets for the Tournament.

All tickets bought from outside the ticket offices and desks or through non-official websites are purchased at the sole risk of the buyer who may be refused entry to the Tournament without the right to any compensation. 

We recommend you to be very vigilant and remain at your disposal.

 

 

The tickets will all be issued with the name of the person who will have made the booking. Only the bar code will be checked electronically at the entrance of the tournament.
(In case of litigation, the identity of the ticket holder will be checked)

The sales terms are available on the site: http://montecarlotennismasters.com/tickets/sales-terms

PACKAGES

After receiving your payment, the tickets will be sent by mail to the address indicated on your order coupon, between January and March 2018. For orders taken only a few days before the event, the tickets will remain with us and can be withdrawn directly on site upon your arrival. We will inform you by email.

A site plan, an access guide, a week’s schedule, vouchers: restaurant, gift, tournament magazine...

The sales terms are available here

RESALE

The official resale: the Rolex Monte-Carlo Masters allows you to resell your e-Tickets safely and officially in case of impediment or illness as the date of the tournament approaches.

The official website of the Rolex Monte-Carlo Masters is the only website that exclusively guarantees valid tickets for the tournament. Therefore for your security we remind you that tickets bought from outside the ticket offices and desks or through non-official websites, are purchased at the sole risk of the purchaser.

Anyone holding tickets purchased from unofficial sites may be refused entry to the tournament without the right to any compensation.

Event selection

Click "Book" to access the event on sale.

Seats selection

Click on “Seats on resale”.

Choose the lot of seats that you wish to purchase and click on the corresponding green basket.

NB: As part of the resale, it is not possible to add several lots in the same order.

Then proceed to payment.

 

Order confirmation and printing of tickets

Your order will be definitively validated after acceptance of the payment.

Once the transaction will be validated, you will receive an order confirmation e-mail at the e-mail address that you provided during the account creation process.

Collect your tickets from your personal space located in the top right-hand corner of the page (your name will be visible there) and select the "My orders" section.

Click on the "e-Ticket" links to download your e-Tickets with Adobe Reader, and print them.

 

The e-tickets must be printed in their entirety. They can not be under any circumstances presented on a smartphone or pad. Without the e-tickets printed, no access will be allowed.

 

Log on to your personal space (in the top right-hand corner of the page).

When you are in your “personal space”, go to the section “My orders”.

Select your order, then the ticket or tickets that you wish to resale.

You can either resale your tickets individually or as a lot by clicking on the "Resale" button or by creating a lot using the multiple selections.

NB: in case of the resale of a large number of tickets for the same day, same court and same category, we suggest that you propose your tickets individually or in small lots in order to facilitate their sale.

 

Your tickets currently on resale will be available in the section "MY CURRENT RESALES" of your personal space.

Once your tickets will be sold, you will receive an e-mail confirming the purchase of your lot.

Your order will then appear in the section “MY FINALISED RESALES”.

 

This service is available only for the resale of e-Tickets.

As long as your tickets have not been sold, you can modify the tickets for sale or withdraw them from sale at any time.

If your tickets have already been purchased, you will no longer be able to cancel the sale.

 

Withdraw your tickets from sale

Log on to your Personal Space (at the top-right of your screen).

When you have logged on to your "Personal Space", go in the section "My current resales".

Select the lot that you wish to withdraw from sale, then click on "Cancel my lot".

You will then have to “confirm the cancellation of the lot”.

You will receive your payment 15 days following the purchase of your ticket by a web user. A confirmation email will be sent to you once the transfer has been made.

PAYMENT

Follow the instructions to proceed with your payment in our secure area.
Payment for your order should be made by bank card on the CIC secure site. Payment is carried out by the merchant DataSPort which hosts and manages the online ticket office platform .
When you are on the CIC payment page, enter your bank details: credit card number, card expiry date and card security code, then validate.

IMPORTANT: 3D Secure

The online ticket office uses a payment system which complies with the "3D Secure" standard, intended to make online payments even safer.
After validation of your bank details (credit card number, expiry date and card security code) on the payment page, you will be redirected to a form from your own bank, asking you to enter a secret code known only to you.

This code has been sent to you by your bank. The format of this code varies by bank e.g. date of birth, numerical code, alphanumerical code, etc. Some banks send this code via an SMS message, which is sent to you as you are about to pay. If you do not know your code, contact your bank to obtain it.

The payment will only be accepted after validation of this code by your bank. Your order will be definitively validated after acceptance of the payment.

You will find further information on the 3D Secure standard at this link : 3D Secure.

The online ticket office uses a payment system which complies with the "3D Secure" standard, intended to make online payments even safer.
After validation of your bank details (credit card number, expiry date and card security code) on the payment page, you will be redirected to a form from your own bank, asking you to enter a secret code known only to you. This code has been sent to you by your bank.

The payment will only be accepted after validation of this code by your bank. The format of this code varies by bank e.g. date of birth, numerical code, alphanumerical code, etc. Some banks send this code via an SMS message, which is sent to you as you are about to pay.

If you do not know your code, contact your bank to obtain it.